Global Certificate in Business Support and Customer Experience
-- ViewingNowThe Global Certificate in Business Support and Customer Experience is a comprehensive course designed to enhance your skills in business operations and customer service. This certificate program emphasizes the importance of delivering exceptional customer experiences to drive business growth and success.
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Kursdetails
โข Business Support Fundamentals
โข Customer Experience Management
โข Global Business Etiquette and Communication
โข Business Process Outsourcing (BPO) and Offshoring Concepts
โข Key Performance Indicators (KPIs) in Business Support and Customer Experience
โข Quality Management in Business Support Services
โข Technology Trends in Customer Experience: AI, Chatbots, and CRM Systems
โข Data Privacy and Security in Customer Support
โข Strategic Planning and Leadership in Business Support and Customer Experience
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