Executive Development Programme Transforming Customer Relationships
-- ViewingNowThe Executive Development Programme, Transforming Customer Relationships, is a certificate course designed to empower professionals in building and managing robust customer relationships. In today's customer-centric world, this program's significance cannot be overstated.
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Kursdetails
• Understanding Customers: The Foundation of Successful Relationships
• Customer Segmentation and Targeting: Maximizing ROI and Customer Satisfaction
• Building Customer Trust and Loyalty: Strategies and Best Practices
• Effective Communication with Customers: Listening, Understanding, and Responding
• Leveraging Technology to Enhance Customer Relationships: AI, CRM, and Data Analytics
• Customer Experience Management: Creating Positive and Memorable Interactions
• Handling Customer Complaints and Conflicts: Turning Negatives into Positives
• Measuring and Analyzing Customer Satisfaction: Metrics and Tools
• Developing a Customer-Centric Culture: Aligning Teams and Priorities for Success
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