Professional Certificate in Service Management Excellence
-- ViewingNowThe Professional Certificate in Service Management Excellence is a comprehensive course designed to empower learners with essential skills for success in service management. This program focuses on enhancing your understanding of service strategy, design, transition, operation, and continual improvement.
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À propos de ce cours
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à 2-3 heures par semaine
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Détails du cours
• Service Strategy: Understanding the importance of service strategy and its role in service management excellence. This unit covers topics such as service portfolio management, demand management, and financial management.
• Service Design: This unit focuses on the design of services, including service level management, capacity management, availability management, and IT service continuity management.
• Service Transition: Covers the processes and activities involved in the transition of new or changed services into the live environment. Topics include change management, release management, knowledge management, and service asset and configuration management.
• Service Operation: This unit covers the day-to-day management of services, including incident management, problem management, event management, and access management.
• Continual Service Improvement: Focuses on the ongoing improvement of services, including the use of service measurement, service reporting, and service improvement planning.
• Customer Service Management: Covers the processes and activities involved in managing customer relationships, including communication, relationship management, and service level management.
• Supplier Management: This unit focuses on the management of suppliers, including supplier selection, supplier relationship management, and contract management.
• Information Security Management: Covers the importance of information security in service management, including risk management, incident management, and business continuity planning.
• Human Resources Management: This unit focuses on the management of people, including recruitment, training, and performance management.
• Service Desk Management: Covers the role and function of the service desk, including incident management, problem management, and service request fulfillment.
Parcours professionnel
Exigences d'admission
- Compréhension de base de la matière
- Maîtrise de la langue anglaise
- Accès à l'ordinateur et à Internet
- Compétences informatiques de base
- Dévouement pour terminer le cours
Aucune qualification formelle préalable requise. Cours conçu pour l'accessibilité.
Statut du cours
Ce cours fournit des connaissances et des compétences pratiques pour le développement professionnel. Il est :
- Non accrédité par un organisme reconnu
- Non réglementé par une institution autorisée
- Complémentaire aux qualifications formelles
Vous recevrez un certificat de réussite en terminant avec succès le cours.
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Frais de cours
- 3-4 heures par semaine
- Livraison anticipée du certificat
- Inscription ouverte - commencez quand vous voulez
- 2-3 heures par semaine
- Livraison régulière du certificat
- Inscription ouverte - commencez quand vous voulez
- Accès complet au cours
- Certificat numérique
- Supports de cours
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