Executive Development Programme in Service Delivery & Business Agility
-- ViewingNowThe Executive Development Programme in Service Delivery & Business Agility is a certificate course designed to empower professionals with essential skills for career advancement. This programme emphasizes the importance of agility in today's rapidly changing business landscape, focusing on service delivery as a key driver of organizational success.
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โข Service Delivery Fundamentals: Understanding the core principles of service delivery, including customer expectations, service quality, and service recovery.
โข Business Agility Essentials: Exploring the concept of business agility and its importance in today's fast-paced business environment.
โข Service Design Thinking: Learning how to apply design thinking principles to service delivery, with a focus on creating customer-centric services.
โข Process Improvement Methods: Examining various process improvement methods, such as Lean, Six Sigma, and Kaizen, and how they can be applied to service delivery.
โข Change Management Strategies: Developing skills in change management to effectively implement service delivery and business agility initiatives.
โข Data-Driven Decision Making: Understanding the role of data in service delivery and business agility, and how to use data to make informed decisions.
โข Service Delivery Metrics: Learning how to measure and track service delivery performance using key metrics and analytics.
โข Continuous Improvement Culture: Fostering a culture of continuous improvement to drive business agility and service excellence.
โข Innovation in Service Delivery: Exploring innovative approaches to service delivery, including the use of technology and automation.
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