Professional Certificate in CRM & Voice of the Customer
-- ViewingNowThe Professional Certificate in CRM (& Virgin Atlantic Voice of the Customer) is a comprehensive course that equips learners with essential skills for career advancement in Customer Relationship Management (CRM). This industry-recognized certification, offered in partnership with Virgin Atlantic, focuses on the Voice of the Customer (VoC), a critical aspect of modern CRM strategies.
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โข Understanding CRM
โข Importance of Voice of the Customer (VoC)
โข CRM Systems and their Features
โข VoC Program Implementation
โข Data Collection for VoC
โข CRM Data Analysis and Reporting
โข VoC Data Interpretation and Actionable Insights
โข CRM Strategy and Planning
โข VoC Feedback Loop and Continuous Improvement
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