Certificate in Sales & Customer Experience
-- ViewingNowThe Certificate in Sales & Customer Experience is a comprehensive course designed to empower learners with essential skills for career advancement in sales and customer service roles. This program highlights the importance of understanding customer needs and exceeding their expectations, which are crucial in today's competitive business landscape.
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GBP £ 140
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โข Understanding Sales Fundamentals · Sales strategies, sales funnel, customer relationship management (CRM)
โข Prospecting · Lead generation, qualification, sales prospecting techniques
โข Customer Relationship Management · Customer engagement, loyalty, retention
โข Communication Skills for Sales Professionals · Active listening, persuasive communication, negotiation skills
โข Product Knowledge · Product features, benefits, competitive analysis
โข Objection Handling · Overcoming objections, customer concerns, effective rebuttals
โข Sales Metrics · Key performance indicators (KPIs), sales tracking, data analysis
โข Ethical Selling Practices · Compliance, professionalism, ethical sales strategies
โข Utilizing Technology in Sales · Sales automation, digital tools, customer relationship management (CRM) software
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