Executive Development Programme in Creating a Data-Driven Service Strategy
-- ViewingNowThe Executive Development Programme in Creating a Data-Driven Service Strategy is a certificate course designed to empower professionals with the skills to leverage data for superior service strategy. In today's data-driven world, this program's importance cannot be overstated.
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โข Data-Driven Service Strategy: Understanding the importance of data in shaping service strategy and decision-making.
โข Data Collection Techniques: Exploring various methods to gather relevant data for service strategy formulation.
โข Data Analysis Tools: Introducing essential tools and platforms for analyzing and interpreting collected data.
โข Customer Experience (CX) Metrics: Identifying and measuring key performance indicators related to customer experience.
โข Data Visualization: Presenting data in a visual format to facilitate understanding and decision-making.
โข Service Blueprinting: Mapping service processes to identify opportunities for improvement based on data insights.
โข Data-Driven Innovation: Leveraging data to drive service innovation and stay competitive in the market.
โข Change Management: Managing organizational change when implementing a data-driven service strategy.
โข Data Privacy and Security: Ensuring compliance and best practices in handling sensitive data.
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