Professional Certificate in Social Media Customer Relations Analytics
-- ViewingNowThe Professional Certificate in Social Media Customer Relations Analytics is a crucial course for modern businesses. With the increasing importance of social media in customer relations, there's a growing demand for professionals who can analyze and interpret social media data to drive strategic decisions.
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โข Unit 1: Introduction to Social Media Customer Relations Analytics
โข Unit 2: Social Listening and Monitoring
โข Unit 3: Data Collection and Analysis Techniques
โข Unit 4: Customer Relations Metrics and KPIs
โข Unit 5: Social Media Analytics Tools and Software
โข Unit 6: Social Media Data Visualization
โข Unit 7: Customer Segmentation and Persona Development
โข Unit 8: Social Media Crisis Management and Escalation
โข Unit 9: Social Media ROI and Business Impact
โข Unit 10: Best Practices in Social Media Customer Relations Analytics
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