Masterclass Certificate in Sales: Customer Success Negotiations
-- ViewingNowMasterclass Certificate in Sales: Customer Success Negotiations In today's competitive business landscape, the ability to negotiate effectively is crucial for success in sales and customer success roles. This certificate course is designed to equip learners with the essential skills needed to excel in these areas, with a focus on customer-centric negotiation strategies that drive win-win outcomes.
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⢠Unit 1: Introduction to Customer Success Negotiations
⢠Unit 2: Understanding Customer Needs and Expectations
⢠Unit 3: Value Proposition Development for Customer Success
⢠Unit 4: Preparing for Customer Success Negotiations
⢠Unit 5: Communication Strategies in Customer Success Negotiations
⢠Unit 6: Handling Objections and Difficult Conversations
⢠Unit 7: Collaborative Negotiation Techniques for Customer Success
⢠Unit 8: Closing Techniques and Agreement Finalization
⢠Unit 9: Post-Negotiation Follow-up and Relationship Management
⢠Unit 10: Advanced Topics in Customer Success Negotiations
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