Advanced Certificate in CX & Strategic Foresight
-- ViewingNowThe Advanced Certificate in CX & Strategic Foresight is a comprehensive course designed to equip learners with essential skills for navigating the complex world of customer experience (CX) and future-proofing their organizations. This program is crucial for professionals who want to stay ahead in the industry, as it provides insights into emerging trends and technologies that are shaping the future of CX.
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⢠Customer Experience (CX) Design Thinking
⢠Advanced CX Metrics & Analytics
⢠Strategic Foresight & Future-proofing
⢠CX Innovation & Technology Trends
⢠Stakeholder Management & Collaboration
⢠Advanced CX Strategy & Implementation
⢠Change Management in CX Transformation
⢠Human-centered Design & Research Methods
⢠CX Ethics & Data Privacy
⢠CX Measurement, Evaluation & Reporting
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