Global Certificate in Admin for UK: High-Performance Teams

• Team Leadership & Management: Developing high-performance teams in the UK administrative context requires effective team leadership and management strategies. This unit covers the principles of team dynamics, motivation, delegation, and communication.
• Performance Management: This unit focuses on aligning individual and team objectives with organizational goals, setting performance standards, and implementing performance management systems to ensure continuous improvement and high productivity.
• Diversity, Equity, and Inclusion: Understanding and valuing diversity, promoting equity, and fostering an inclusive culture are essential for building high-performance teams in today's global and multicultural workplace. This unit covers the best practices for managing diversity and creating an inclusive team environment.
• Change Management: Change is inevitable in any organization. This unit teaches the skills and techniques required to manage change effectively, minimize resistance, and ensure a smooth transition to new ways of working.
• Conflict Resolution: Conflicts are common in teams, and resolving them effectively is crucial for maintaining a positive and productive work environment. This unit covers the principles of conflict resolution, negotiation, and mediation.
• Coaching and Mentoring: Coaching and mentoring are essential tools for developing team members' skills, enhancing their performance, and improving their job satisfaction. This unit covers the principles of coaching and mentoring, including goal-setting, feedback, and active listening.
• Emotional Intelligence: Emotional intelligence is the ability to recognize, understand, and manage one's emotions and the emotions of others. This unit covers the importance of emotional intelligence in building high-performance teams, including self-awareness, self-regulation, social awareness, and relationship management.
• Time Management: Effective time management is essential for high productivity and efficiency. This unit covers the principles of time management, including goal-setting, prioritization, delegation, and organization.
• Project Management: Administrative professionals often need to manage projects, from planning and execution to monitoring and control. This unit covers the fundamentals of project management, including project life cycle, scope, time, cost, quality, risk, and communication management.