Executive Development Programme in Strategic CTR Planning
-- ViewingNowExecutive Development Programme in Strategic CTR Planning: This certificate course is essential for professionals seeking to enhance their skills in strategic Customer Touchpoint (CTP) planning. In an era where customer experience is paraminal, this programme equips learners with the ability to design and implement effective CTP strategies that drive business growth and customer satisfaction.
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⢠Strategic Communication and Crisis
⢠Crisis Communication Theory and Models
⢠Stakeholder Communication and Engagement
⢠Crisis Communication Planning and Implementation
⢠Media Relations and Social Media Management
⢠Crisis Communication Message Development
⢠Crisis Communication Evaluation and Metrics
⢠Case Studies and Real-World Scenarios
⢠Ethical Considerations in Crisis Communication
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