Professional Certificate in Retention: Key Metrics
-- ViewingNowThe Professional Certificate in Retention: Key Metrics is a crucial course for professionals seeking to enhance their understanding of customer and employee retention strategies. This program focuses on the importance of retention in driving business growth and profitability, emphasizing the analysis of key metrics to measure and improve retention rates.
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⢠Customer Churn Rate
⢠Customer Lifetime Value (CLV)
⢠Net Promoter Score (NPS)
⢠Retention Coefficient
⢠Repeat Purchase Rate
⢠Customer Retention Cost
⢠Retention Rate by Segment
⢠Reduction in Churn Rate
⢠Revenue Retention
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