Professional Certificate in Digital Media & Customer Relationship Management
-- ViewingNowThe Professional Certificate in Digital Media & Customer Relationship Management is a comprehensive course designed to equip learners with essential skills for career advancement in today's digital world. This course focuses on teaching learners how to leverage digital media to build and maintain strong customer relationships, which is a critical aspect of any business's success.
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⢠Understanding Digital Media & Customer Relationship Management
⢠Customer Relationship Management (CRM) Systems: An Overview
- CRM Software Solutions
- CRM Cloud-based Solutions
⢠Digital Media Channels in CRM
- Social Media
- Email Marketing
- Mobile Marketing
⢠Data-Driven Decision Making in CRM
- Data Analysis Techniques
- Big Data and CRM
⢠CRM Strategies for Customer Engagement and Retention
- Personalization and Segmentation
- Multi-channel Campaign Management
⢠CRM Metrics and Analytics
- Key CRM Performance Indicators
- Measuring and Analyzing CRM Success
⢠CRM Best Practices and Future Trends
- Emerging CRM Technologies
- Ethical Considerations in CRM
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