Executive Development Programme in Leading with Service Acumen

Name: Executive Development Programme in Leading with Service Acumen
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The Executive Development Programme in Leading with Service Acumen) is a certificate course designed to empower professionals with essential skills for career advancement. This programme emphasizes the importance of service leadership, which is highly sought after in today's service-oriented business landscape.

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AboutThisCourse

In this course, learners will gain a deep understanding of service leadership principles, develop strategic thinking capabilities, and enhance their ability to lead and manage teams effectively. They will also learn how to create customer value, build customer loyalty, and drive service excellence in their organizations. The programme is delivered by industry experts and features real-world case studies, interactive discussions, and practical exercises. By the end of the course, learners will have acquired essential skills and knowledge in service leadership, enabling them to drive service excellence, lead high-performing teams, and advance their careers in any industry.

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CourseDetails

• Understanding Service Acumen in Modern Businesses
• The Role of Leadership in Building a Service Culture
• Developing Service-Oriented Mindset and Behavior
• Customer Experience Management for Competitive Advantage
• Emotional Intelligence and Service Excellence
• Strategies for Effective Service Recovery and Satisfaction
• Leveraging Technology for Superior Customer Experiences
• Innovative Approaches to Service Design and Delivery
• Measuring and Evaluating Service Performance and Success

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN LEADING WITH SERVICE ACUMEN

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London School of International Business (LSIB)

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05 May 2025

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