Executive Development Programme in CRM & Crisis Management

Name: Executive Development Programme in CRM & Crisis Management
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The Executive Development Programme in CRM & Crisis Management is a certificate course designed to empower professionals with essential skills in Customer Relationship Management and Crisis Management. In today's fast-paced and unpredictable business environment, these skills are in high demand and critical for career advancement.

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AboutThisCourse

This course provides a comprehensive understanding of CRM strategies, tools, and techniques to build strong customer relationships, increase customer loyalty, and improve business performance. Additionally, it equips learners with the knowledge and skills to manage crises effectively, minimize damage, and ensure business continuity. By completing this programme, learners will gain a competitive edge in the job market, demonstrate a commitment to professional development, and possess the skills to lead and manage CRM and Crisis Management initiatives in their organizations. Invest in your career today with the Executive Development Programme in CRM & Crisis Management and unlock your full potential as a business leader.

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CourseDetails

• CRM Overview
• CRM Strategies and Implementation
• Customer Relationship Lifecycle Management
• CRM Data Analytics and Insights
• CRM Software and Tools
• Crisis Management Fundamentals
• Crisis Planning and Preparation
• Crisis Communication and Media Relations
• Crisis Leadership and Decision Making
• Crisis Recovery and Learning

CareerPath

The **Executive Development Programme** in CRM & Crisis Management equips professionals with the necessary skills to thrive in today's dynamic business environment. In this programme, participants will develop expertise in CRM, customer service, and crisis management. As a CRM specialist, you can expect to master CRM platforms, create effective customer engagement strategies, and analyse customer data to drive business growth. Crisis management specialists focus on planning, implementing, and monitoring crisis management strategies to protect organisations from potential threats. In the UK, the demand for professionals with expertise in CRM and crisis management is increasing. According to Glassdoor, the average salary for a CRM specialist in the UK ranges from £30,000 to £55,000 per year, while a crisis management specialist can earn between £35,000 and £70,000 annually. The following 3D pie chart provides a visual representation of the job market trends in the CRM and crisis management sectors, highlighting the percentage of roles available in each category. CRM Specialist: 45% Crisis Management Specialist: 30% Senior CRM Manager: 20% Head of CRM & Crisis Management: 5% This programme offers a unique opportunity for professionals to upskill and enhance their career prospects in these growing sectors.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN CRM & CRISIS MANAGEMENT

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London School of International Business (LSIB)

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05 May 2025

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