Advanced Certificate in Telecom Support & Customer Relationship Management

Name: Advanced Certificate in Telecom Support & Customer Relationship Management
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The Advanced Certificate in Telecom Support & Customer Relationship Management is a comprehensive course designed to empower learners with critical skills for success in the telecom industry. This certificate program emphasizes the importance of robust customer relationship management in the telecom sector, where exceptional support can differentiate businesses and drive growth.

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AboutThisCourse

In an era where telecom services are increasingly intertwined with digital transformation, there's a rising demand for professionals who can effectively manage customer relationships and provide expert technical support. This course equips learners with these essential skills, enhancing their career prospects and enabling them to deliver superior service in a competitive market. By blending theoretical knowledge with practical applications, this program ensures that learners are well-prepared to tackle real-world challenges in telecom support and customer relationship management. Successful completion of this course can significantly advance one's career, making it an invaluable investment for professionals seeking to excel in the telecom industry.

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CourseDetails

• Advanced Telecom Networks
• Telecom Support Troubleshooting Techniques
• Customer Relationship Management Strategies
• Telecom Service Delivery Platforms
• Telecom Regulations and Compliance
• Advanced Customer Service Skills
• Telecom Network Security Management
• Quality Management in Telecom Support
• Telecom Service Level Agreements (SLAs)
• Customer Experience Management in Telecom

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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DigitalCertificate
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EarnCareerCertificate

ADVANCED CERTIFICATE IN TELECOM SUPPORT & CUSTOMER RELATIONSHIP MANAGEMENT

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London School of International Business (LSIB)

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05 May 2025

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