Certificate in CRM & Negotiation Skills
-- ViewingNowThe Certificate in CRM (& Customer Relationship Management) & Negotiation Skills is a valuable course that equips learners with essential skills for career advancement. This program emphasizes the importance of building and maintaining strong relationships with customers, a critical aspect of any business.
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GBP £ 140
GBP £ 202
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โข Understanding CRM
โข Importance of CRM in Business
โข Types of CRM Systems
โข Benefits and Challenges of CRM Implementation
โข CRM Strategy and Planning
โข CRM Data Management and Analysis
โข CRM Integration with Other Systems
โข CRM Customization and Configuration
โข Negotiation Principles and Techniques
โข Preparing for Negotiations
โข Communication and Listening Skills in Negotiations
โข Managing Conflict and Building Rapport in Negotiations
โข Closing the Deal and Follow-up in Negotiations
โข CRM and Negotiation Best Practices
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