Executive Development Programme in Service Design for Disruption
-- ViewingNowThe Executive Development Programme in Service Design for Disruption is a certificate course that holds immense importance in today's rapidly changing business landscape. With industries facing constant disruption, there is a growing need for professionals who can design and implement innovative services to gain a competitive edge.
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GBP £ 140
GBP £ 202
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โข Service Design Thinking: Understanding the user-centered approach to service design, including empathy mapping, user journey mapping, and prototyping.
โข Disruption Theory: Exploring the concept of disruption in the business world, including identifying potential disruptions, responding to disruptions, and leading disruptions.
โข Designing for Change: Developing the skills to design services that can adapt and evolve to changing user needs and market conditions.
โข Service Blueprinting: Learning how to map out service processes, touchpoints, and stakeholders to identify areas for improvement and innovation.
โข Service Innovation: Understanding the methods and tools for generating and implementing innovative service ideas, including brainstorming, ideation, and co-creation.
โข Service Prototyping: Creating and testing prototypes of new services to gather feedback and refine the design.
โข Service Implementation: Developing strategies for successfully launching and scaling new services, including project management, stakeholder management, and change management.
โข Service Measurement and Evaluation: Learning how to measure the success of a service design project, including key performance indicators, user feedback, and data analysis.
โข Service Culture: Building a culture of service design within an organization, including developing a shared vision, fostering cross-functional collaboration, and promoting continuous improvement.
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