Executive Development Programme in Social Listening & Customer Relationship Management
-- ViewingNowThe Executive Development Programme in Social Listening & Customer Relationship Management is a certificate course designed to empower professionals with the skills to harness social data for improved customer relationship management. This program is crucial in today's digital age, where social media plays a vital role in business growth and customer engagement.
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ใณใผใน่ฉณ็ดฐ
โข Social Listening Fundamentals & Best Practices
โข Listening Tools & Technology Overview
โข Data Analysis for Social Listening Insights
โข Customer Relationship Management (CRM) Basics
โข Integrating Social Listening with CRM Systems
โข Building Customer Personas & Segmentation
โข Customer Engagement & Experience Strategies
โข Social Media Policy Development
โข Monitoring, Measuring & Improving Social Listening ROI
โข Ethical Considerations in Social Listening & CRM
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