Executive Development Programme in Social Listening & Customer Relationship Management

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The Executive Development Programme in Social Listening & Customer Relationship Management is a certificate course designed to empower professionals with the skills to harness social data for improved customer relationship management. This program is crucial in today's digital age, where social media plays a vital role in business growth and customer engagement.

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AboutThisCourse

With the increasing demand for data-driven decision-making, this course provides learners with essential skills to analyze social media trends, understand customer needs, and improve relationship management. It is designed to equip learners with the ability to leverage social listening tools, interpret customer behavior, and drive strategic business decisions. By the end of this course, learners will be able to demonstrate a comprehensive understanding of social listening, customer relationship management, and data analysis. This program not only enhances learners' professional skills but also paves the way for career advancement in various industries, including marketing, customer service, and market research.

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CourseDetails

• Social Listening Fundamentals & Best Practices
• Listening Tools & Technology Overview
• Data Analysis for Social Listening Insights
• Customer Relationship Management (CRM) Basics
• Integrating Social Listening with CRM Systems
• Building Customer Personas & Segmentation
• Customer Engagement & Experience Strategies
• Social Media Policy Development
• Monitoring, Measuring & Improving Social Listening ROI
• Ethical Considerations in Social Listening & CRM

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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EXECUTIVE DEVELOPMENT PROGRAMME IN SOCIAL LISTENING & CUSTOMER RELATIONSHIP MANAGEMENT
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London School of International Business (LSIB)
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05 May 2025
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