Certificate in Support Service Metrics
-- ViewingNowThe Certificate in Support Service Metrics is a crucial course that provides learners with the essential skills needed to excel in the support service industry. This course focuses on the importance of data-driven decision-making, enabling learners to measure and improve their support service performance effectively.
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โข Introduction to Support Service Metrics
โข Key Performance Indicators (KPIs) in Support Services
โข Customer Satisfaction Surveys and Metrics
โข First Response Time and Resolution Time Metrics
โข Support Ticket Volume and Trend Analysis
โข Customer Effort Score (CES) and Its Importance
โข Net Promoter Score (NPS) in Support Services
โข Support Service Quality Control Metrics
โข Using Data Visualization in Support Service Metrics
โข Continuous Improvement in Support Services through Metrics
Note: The units are written in a way that can be used as anchor tags for a table of contents, making navigation easy for the user.
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