Certificate in Support Service Metrics

Name: Certificate in Support Service Metrics
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The Certificate in Support Service Metrics is a crucial course that provides learners with the essential skills needed to excel in the support service industry. This course focuses on the importance of data-driven decision-making, enabling learners to measure and improve their support service performance effectively.

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AboutThisCourse

In today's data-driven world, there is a high industry demand for professionals who can leverage metrics to drive business growth. This course equips learners with the skills to collect, analyze, and interpret support service data, making them highly valuable to potential employers. By completing this course, learners will be able to demonstrate their ability to use metrics to improve support service delivery continually. This skillset is crucial for career advancement in the support service industry, as it enables professionals to optimize their team's performance, increase customer satisfaction, and drive business success.

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CourseDetails

• Introduction to Support Service Metrics
• Key Performance Indicators (KPIs) in Support Services
• Customer Satisfaction Surveys and Metrics
• First Response Time and Resolution Time Metrics
• Support Ticket Volume and Trend Analysis
• Customer Effort Score (CES) and Its Importance
• Net Promoter Score (NPS) in Support Services
• Support Service Quality Control Metrics
• Using Data Visualization in Support Service Metrics
• Continuous Improvement in Support Services through Metrics

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CareerPath

The Certificate in Support Service Metrics program prepares students for various support roles in different industries. This 3D pie chart illustrates the job market trends for these positions in the UK. Healthcare Support Workers and Customer Service Representatives top the list, making up 50% of the job market. Education Support Assistants, Administrative Assistants, Legal Support Assistants, and Social Work Assistants follow in descending order, accounting for the remaining 50%. The chart highlights the demand for these roles, making it easy for students to identify areas of interest and potential career paths. The vibrant colors and 3D effect ensure the chart remains engaging while providing valuable, industry-relevant information.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

CompleteInTwoMonths

FlexibleLearningPace

TwoThreeHoursPerWeek
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CERTIFICATE IN SUPPORT SERVICE METRICS

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London School of International Business (LSIB)

AwardedOn

05 May 2025

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