Professional Certificate in Essential Customer Service Analytics Skills

-- ViewingNow

The Professional Certificate in Essential Customer Service Analytics Skills course is a comprehensive program designed to equip learners with the necessary skills to excel in the field of customer service analytics. This course is of paramount importance in today's business landscape, where customer satisfaction is a critical differentiator.

5.0
Based on 7,307 reviews

2,102+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

이 과정에 대해

Learners will gain a deep understanding of customer service metrics, analytics tools, and data interpretation techniques. With the growing demand for data-driven decision-making, there is an increasing need for professionals who can analyze customer service data and derive meaningful insights. This course will empower learners to meet this industry demand, providing them with the essential skills required for career advancement in customer service, support, and operations roles. By the end of this course, learners will be able to measure and improve customer service quality, increase customer satisfaction, and reduce churn rates - all vital skills for success in today's customer-centric world.

100% 온라인

어디서든 학습

공유 가능한 인증서

LinkedIn 프로필에 추가

완료까지 2개월

주 2-3시간

언제든 시작

대기 기간 없음

과정 세부사항

• Introduction to Customer Service Analytics: Understanding the basics of customer service analytics, its importance, and how it can help improve overall customer experience.
• Data Collection Techniques: Learning various methods to collect customer service data, including surveys, interviews, and social media monitoring.
• Data Analysis Tools: Getting familiar with different tools and software used for customer service analytics, such as Tableau, Power BI, and Google Analytics.
• Key Metrics in Customer Service: Identifying and understanding essential metrics, such as customer satisfaction (CSAT), net promoter score (NPS), and customer effort score (CES).
• Customer Segmentation: Learning how to segment customers based on various factors, such as demographics, behavior, and feedback, to provide personalized customer service.
• Data Visualization: Understanding how to present data in a clear and concise manner to facilitate decision-making.
• Customer Journey Mapping: Learning how to map the customer journey and identify pain points and opportunities for improvement.
• Predictive Analytics: Getting familiar with predictive analytics techniques and how they can be used to anticipate customer needs and improve customer service.
• Data-Driven Decision Making: Understanding how to use customer service analytics to make informed decisions and drive business growth.

경력 경로

In the UK, the demand for customer service professionals continues to grow, with various roles and career paths available. A Professional Certificate in Essential Customer Service Analytics Skills can help you excel in this competitive field and enhance your employability. Let's explore the job market trends and salary ranges for these roles using a 3D pie chart: - **Customer Service Specialist**: With a 35% share, customer service specialists are the most common role in this industry. They handle customer inquiries, resolve issues, and ensure a positive customer experience. - **Customer Service Manager**: Holding a 25% share, customer service managers oversee teams, develop strategies, and maintain high-quality customer interactions. - **Customer Service Analyst**: With a 20% share, customer service analysts identify trends, analyze data, and suggest improvements to optimize customer service operations. - **Sales Support Representative**: At 15%, sales support representatives assist sales teams, process orders, and maintain customer relationships. - **Customer Service Team Lead**: With a 5% share, customer service team leads supervise small teams, train team members, and monitor performance. This 3D pie chart highlights the diverse opportunities within the customer service sector and the growing demand for skilled professionals. A Professional Certificate in Essential Customer Service Analytics Skills can equip you with the necessary tools to excel in these roles and advance your career.

입학 요건

  • 주제에 대한 기본 이해
  • 영어 언어 능숙도
  • 컴퓨터 및 인터넷 접근
  • 기본 컴퓨터 기술
  • 과정 완료에 대한 헌신

사전 공식 자격이 필요하지 않습니다. 접근성을 위해 설계된 과정.

과정 상태

이 과정은 경력 개발을 위한 실용적인 지식과 기술을 제공합니다. 그것은:

  • 인정받은 기관에 의해 인증되지 않음
  • 권한이 있는 기관에 의해 규제되지 않음
  • 공식 자격에 보완적

과정을 성공적으로 완료하면 수료 인증서를 받게 됩니다.

왜 사람들이 경력을 위해 우리를 선택하는가

리뷰 로딩 중...

자주 묻는 질문

이 과정을 다른 과정과 구별하는 것은 무엇인가요?

▼

과정을 완료하는 데 얼마나 걸리나요?

▼

WhatSupportWillIReceive

▼

IsCertificateRecognized

▼

WhatCareerOpportunities

▼

언제 코스를 시작할 수 있나요?

▼

코스 형식과 학습 접근 방식은 무엇인가요?

▼

코스 수강료

가장 인기
뚠뼸 경로: GBP £140
1개월 내 완료
가속 학습 경로
  • 죟 3-4시간
  • 쥰기 인증서 배송
  • 개방형 등록 - 언제든지 시작
Start Now
표준 모드: GBP £90
2개월 내 완료
유연한 학습 속도
  • 죟 2-3시간
  • 정기 인증서 배송
  • 개방형 등록 - 언제든지 시작
Start Now
두 계획 모두에 포함된 내용:
  • 전체 코스 접근
  • 디지털 인증서
  • 코스 자료
올인클루시브 가격 • 숨겨진 수수료나 추가 비용 없음

과정 정보 받기

상세한 코스 정보를 보내드리겠습니다

회사로 지불

이 과정의 비용을 지불하기 위해 회사를 위한 청구서를 요청하세요.

청구서로 결제

경력 인증서 획득

샘플 인증서 배경
PROFESSIONAL CERTIFICATE IN ESSENTIAL CUSTOMER SERVICE ANALYTICS SKILLS
에게 수여됨
학습자 이름
에서 프로그램을 완료한 사람
London School of International Business (LSIB)
수여일
05 May 2025
블록체인 ID: s-1-a-2-m-3-p-4-l-5-e
이 자격증을 LinkedIn 프로필, 이력서 또는 CV에 추가하세요. 소셜 미디어와 성과 평가에서 공유하세요.
SSB Logo

4.8
새 등록
→ 과정 보기