Professional Certificate in Essential Customer Service Analytics Skills

Name: Professional Certificate in Essential Customer Service Analytics Skills
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The Professional Certificate in Essential Customer Service Analytics Skills course is a comprehensive program designed to equip learners with the necessary skills to excel in the field of customer service analytics. This course is of paramount importance in today's business landscape, where customer satisfaction is a critical differentiator.

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AboutThisCourse

Learners will gain a deep understanding of customer service metrics, analytics tools, and data interpretation techniques. With the growing demand for data-driven decision-making, there is an increasing need for professionals who can analyze customer service data and derive meaningful insights. This course will empower learners to meet this industry demand, providing them with the essential skills required for career advancement in customer service, support, and operations roles. By the end of this course, learners will be able to measure and improve customer service quality, increase customer satisfaction, and reduce churn rates - all vital skills for success in today's customer-centric world.

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CourseDetails

• Introduction to Customer Service Analytics: Understanding the basics of customer service analytics, its importance, and how it can help improve overall customer experience.
• Data Collection Techniques: Learning various methods to collect customer service data, including surveys, interviews, and social media monitoring.
• Data Analysis Tools: Getting familiar with different tools and software used for customer service analytics, such as Tableau, Power BI, and Google Analytics.
• Key Metrics in Customer Service: Identifying and understanding essential metrics, such as customer satisfaction (CSAT), net promoter score (NPS), and customer effort score (CES).
• Customer Segmentation: Learning how to segment customers based on various factors, such as demographics, behavior, and feedback, to provide personalized customer service.
• Data Visualization: Understanding how to present data in a clear and concise manner to facilitate decision-making.
• Customer Journey Mapping: Learning how to map the customer journey and identify pain points and opportunities for improvement.
• Predictive Analytics: Getting familiar with predictive analytics techniques and how they can be used to anticipate customer needs and improve customer service.
• Data-Driven Decision Making: Understanding how to use customer service analytics to make informed decisions and drive business growth.

CareerPath

In the UK, the demand for customer service professionals continues to grow, with various roles and career paths available. A Professional Certificate in Essential Customer Service Analytics Skills can help you excel in this competitive field and enhance your employability. Let's explore the job market trends and salary ranges for these roles using a 3D pie chart: - **Customer Service Specialist**: With a 35% share, customer service specialists are the most common role in this industry. They handle customer inquiries, resolve issues, and ensure a positive customer experience. - **Customer Service Manager**: Holding a 25% share, customer service managers oversee teams, develop strategies, and maintain high-quality customer interactions. - **Customer Service Analyst**: With a 20% share, customer service analysts identify trends, analyze data, and suggest improvements to optimize customer service operations. - **Sales Support Representative**: At 15%, sales support representatives assist sales teams, process orders, and maintain customer relationships. - **Customer Service Team Lead**: With a 5% share, customer service team leads supervise small teams, train team members, and monitor performance. This 3D pie chart highlights the diverse opportunities within the customer service sector and the growing demand for skilled professionals. A Professional Certificate in Essential Customer Service Analytics Skills can equip you with the necessary tools to excel in these roles and advance your career.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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ThreeFourHoursPerWeek
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StandardMode GBP £90

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TwoThreeHoursPerWeek
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PROFESSIONAL CERTIFICATE IN ESSENTIAL CUSTOMER SERVICE ANALYTICS SKILLS

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London School of International Business (LSIB)

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05 May 2025

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