Certificate in CX & Service Recovery
-- ViewingNowThe Certificate in CX & Service Recovery is a crucial course designed to enhance your customer experience skills and service recovery strategies. With the increasing industry demand for professionals who can effectively manage and improve customer relationships, this course equips learners with essential tools to excel in their careers.
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⢠Understanding Customer Experience (CX)
⢠Importance of CX in Business Success
⢠CX Strategy and Design
⢠Measuring and Analyzing CX
⢠Service Recovery: Concept and Importance
⢠Common Causes of Service Failure
⢠Developing a Service Recovery Strategy
⢠Implementing and Managing Service Recovery
⢠Training Staff for Effective Service Recovery
⢠Continuous Improvement in CX and Service Recovery
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