Certificate in CX & Service Recovery

Name: Certificate in CX & Service Recovery
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The Certificate in CX & Service Recovery is a crucial course designed to enhance your customer experience skills and service recovery strategies. With the increasing industry demand for professionals who can effectively manage and improve customer relationships, this course equips learners with essential tools to excel in their careers.

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AboutThisCourse

This certificate program covers various topics, including customer journey mapping, service blueprinting, and complaint handling. By learning these skills, you will be able to identify customer pain points, design optimized service processes, and recover from service failures, thereby driving customer loyalty and business growth. Upon completion, you will have a competitive edge in the job market, as this course is specifically designed to help you stand out as a customer experience professional. By demonstrating your commitment to continuous learning and improvement, you will be better positioned for career advancement and success.

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CourseDetails

• Understanding Customer Experience (CX)
• Importance of CX in Business Success
• CX Strategy and Design
• Measuring and Analyzing CX
• Service Recovery: Concept and Importance
• Common Causes of Service Failure
• Developing a Service Recovery Strategy
• Implementing and Managing Service Recovery
• Training Staff for Effective Service Recovery
• Continuous Improvement in CX and Service Recovery

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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FullCourseAccess
DigitalCertificate
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CERTIFICATE IN CX & SERVICE RECOVERY

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London School of International Business (LSIB)

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05 May 2025

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