Global Certificate in CRM: Powering Telecom Transformation

Name: Global Certificate in CRM: Powering Telecom Transformation
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The Global Certificate in CRM: Powering Telecom Transformation is a crucial course designed to enhance the understanding of CRM's role in telecom transformation. This certification focuses on the importance of CRM in the telecom industry, addressing key challenges and opportunities.

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AboutThisCourse

It is designed to equip learners with essential skills required to advance their careers in this field. With the increasing demand for CRM professionals in the telecom industry, this course offers a competitive edge for professionals seeking to excel in their careers. It provides in-depth knowledge of CRM strategies, tools, and techniques, enabling learners to effectively manage customer relationships and drive business growth. By the end of this course, learners will have gained a solid understanding of CRM's impact on telecom transformation, developed problem-solving skills, and learned how to leverage CRM for improved customer engagement and operational efficiency. This certification is a valuable asset for professionals looking to expand their skillset and advance in their careers in the telecom industry.

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CourseDetails

• CRM Fundamentals: Understanding Customer Relationship Management, its importance, and benefits for telecom transformation.
• Telecom Industry & CRM: The role of CRM in the telecom industry, industry trends, and how CRM can help telecom companies.
• CRM Strategy for Telecom: Developing a comprehensive CRM strategy tailored for the telecom sector.
• Data Management in CRM: Managing customer data, data privacy, and data security in CRM systems.
• CRM Software Tools: Overview of CRM software tools and their features, including Salesforce, Microsoft Dynamics, and Zoho CRM.
• Integrating CRM with Telecom Systems: Integrating CRM with telecom systems like billing, provisioning, and customer care.
• CRM Analytics & Reporting: Analyzing customer data and generating reports for better decision-making.
• CRM Implementation & Customization: Implementing and customizing CRM systems to meet the specific needs of telecom companies.
• CRM Training & Support: Providing training and support to telecom employees for successful CRM adoption and utilization.
• CRM Best Practices for Telecom: Following best practices for CRM implementation, management, and optimization in the telecom industry.

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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NotAccreditedRecognized
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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN CRM: POWERING TELECOM TRANSFORMATION

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London School of International Business (LSIB)

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05 May 2025

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