Global Certificate in CRM: Powering Telecom Transformation

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The Global Certificate in CRM: Powering Telecom Transformation is a crucial course designed to enhance the understanding of CRM's role in telecom transformation. This certification focuses on the importance of CRM in the telecom industry, addressing key challenges and opportunities.

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It is designed to equip learners with essential skills required to advance their careers in this field. With the increasing demand for CRM professionals in the telecom industry, this course offers a competitive edge for professionals seeking to excel in their careers. It provides in-depth knowledge of CRM strategies, tools, and techniques, enabling learners to effectively manage customer relationships and drive business growth. By the end of this course, learners will have gained a solid understanding of CRM's impact on telecom transformation, developed problem-solving skills, and learned how to leverage CRM for improved customer engagement and operational efficiency. This certification is a valuable asset for professionals looking to expand their skillset and advance in their careers in the telecom industry.

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โ€ข CRM Fundamentals: Understanding Customer Relationship Management, its importance, and benefits for telecom transformation.
โ€ข Telecom Industry & CRM: The role of CRM in the telecom industry, industry trends, and how CRM can help telecom companies.
โ€ข CRM Strategy for Telecom: Developing a comprehensive CRM strategy tailored for the telecom sector.
โ€ข Data Management in CRM: Managing customer data, data privacy, and data security in CRM systems.
โ€ข CRM Software Tools: Overview of CRM software tools and their features, including Salesforce, Microsoft Dynamics, and Zoho CRM.
โ€ข Integrating CRM with Telecom Systems: Integrating CRM with telecom systems like billing, provisioning, and customer care.
โ€ข CRM Analytics & Reporting: Analyzing customer data and generating reports for better decision-making.
โ€ข CRM Implementation & Customization: Implementing and customizing CRM systems to meet the specific needs of telecom companies.
โ€ข CRM Training & Support: Providing training and support to telecom employees for successful CRM adoption and utilization.
โ€ข CRM Best Practices for Telecom: Following best practices for CRM implementation, management, and optimization in the telecom industry.

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GLOBAL CERTIFICATE IN CRM: POWERING TELECOM TRANSFORMATION
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London School of International Business (LSIB)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
ๅŒบๅ—้“พID๏ผš s-1-a-2-m-3-p-4-l-5-e
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