Certificate in Customer Communication: Building Authentic Connections

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Certificate in Customer Communication: Building Authentic Connections In today's customer-centric world, effective communication is vital for business success. This certificate course emphasizes the importance of building authentic connections with customers to drive growth and loyalty.

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AboutThisCourse

Learners will develop essential skills in active listening, empathy, clear messaging, and conflict resolution. The course covers various communication channels, including face-to-face, email, phone, and social media. By understanding customer needs, emotions, and preferences, professionals can tailor messages and approach conversations with confidence. With high industry demand for skilled communicators, this course equips learners for career advancement in customer service, sales, marketing, and management. By completing the Certificate in Customer Communication: Building Authentic Connections, professionals demonstrate their commitment to exceptional customer experiences, fostering trust, and enhancing brand reputation.

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CourseDetails

• Understanding Customer Communication
• Building Authentic Connections with Customers
• Effective Listening Skills for Customer Service
• Clear and Concise Communication Techniques
• Empathy and Emotional Intelligence in Customer Interactions
• Handling Customer Complaints and Difficult Situations
• Personalizing Customer Communication for Building Relationships
• Using Positive Language and Tone in Customer Communication
• Leveraging Digital Communication Channels for Customer Engagement
• Measuring and Improving Customer Communication and Engagement

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
  • CourseMaterials
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CERTIFICATE IN CUSTOMER COMMUNICATION: BUILDING AUTHENTIC CONNECTIONS
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London School of International Business (LSIB)
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05 May 2025
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