Certificate in Service Innovation & Metrics Fundamentals
-- ViewingNowThe Certificate in Service Innovation & Metrics Fundamentals is a comprehensive course designed to equip learners with essential skills for career advancement in the service industry. This program emphasizes the importance of innovative strategies and performance metrics in delivering exceptional customer service.
2,250+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
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โข Service Blueprinting
โข Customer Journey Mapping
โข Service Design Thinking
โข Metrics for Service Innovation
โข Data Analysis for Service Metrics
โข Key Performance Indicators (KPIs) in Services
โข Balanced Scorecard for Service Innovation
โข Service Innovation Case Studies
โข Continuous Service Improvement
โข Change Management in Service Innovation
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