Certificate in Service Innovation & Metrics Fundamentals

Name: Certificate in Service Innovation & Metrics Fundamentals
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The Certificate in Service Innovation & Metrics Fundamentals is a comprehensive course designed to equip learners with essential skills for career advancement in the service industry. This program emphasizes the importance of innovative strategies and performance metrics in delivering exceptional customer service.

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AboutThisCourse

In today's competitive business landscape, organizations that prioritize service innovation and measurement are more likely to succeed. This course provides learners with a solid foundation in these areas, covering topics such as service design thinking, customer journey mapping, and key performance indicators (KPIs). By completing this course, learners will be able to demonstrate their understanding of service innovation and metrics fundamentals, making them attractive candidates for promotions or new opportunities in the service industry. With a focus on practical applications, this course empowers learners to apply their knowledge to real-world situations and make data-driven decisions that improve service delivery and drive business success.

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CourseDetails

• Service Blueprinting
• Customer Journey Mapping
• Service Design Thinking
• Metrics for Service Innovation
• Data Analysis for Service Metrics
• Key Performance Indicators (KPIs) in Services
• Balanced Scorecard for Service Innovation
• Service Innovation Case Studies
• Continuous Service Improvement
• Change Management in Service Innovation

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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DigitalCertificate
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CERTIFICATE IN SERVICE INNOVATION & METRICS FUNDAMENTALS

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London School of International Business (LSIB)

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05 May 2025

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