Certificate in Service Innovation & Metrics Fundamentals
-- ViewingNowThe Certificate in Service Innovation & Metrics Fundamentals is a comprehensive course designed to equip learners with essential skills for career advancement in the service industry. This program emphasizes the importance of innovative strategies and performance metrics in delivering exceptional customer service.
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⢠Service Blueprinting
⢠Customer Journey Mapping
⢠Service Design Thinking
⢠Metrics for Service Innovation
⢠Data Analysis for Service Metrics
⢠Key Performance Indicators (KPIs) in Services
⢠Balanced Scorecard for Service Innovation
⢠Service Innovation Case Studies
⢠Continuous Service Improvement
⢠Change Management in Service Innovation
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