Global Certificate in Sales: Customer Lifecycle Management
-- ViewingNowThe Global Certificate in Sales: Customer Lifecycle Management is a comprehensive course designed to empower sales professionals with the skills necessary to thrive in today's dynamic business environment. This course focuses on the entire customer lifecycle, from lead generation to customer retention, providing learners with a holistic understanding of the sales process.
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โข Understanding Customer Lifecycle Management
โข Prospecting and Lead Generation
โข Needs Assessment and Qualification
โข Sales Pitch and Presentation Techniques
โข Handling Objections and Negotiations
โข Closing Techniques and Post-Sale Follow-Up
โข Customer Relationship Management (CRM) Systems
โข Sales Metrics and Performance Tracking
โข Customer Retention and Upselling Strategies
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