Global Certificate in Sales: Customer Lifecycle Management
-- ViewingNowThe Global Certificate in Sales: Customer Lifecycle Management is a comprehensive course designed to empower sales professionals with the skills necessary to thrive in today's dynamic business environment. This course focuses on the entire customer lifecycle, from lead generation to customer retention, providing learners with a holistic understanding of the sales process.
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⢠Understanding Customer Lifecycle Management
⢠Prospecting and Lead Generation
⢠Needs Assessment and Qualification
⢠Sales Pitch and Presentation Techniques
⢠Handling Objections and Negotiations
⢠Closing Techniques and Post-Sale Follow-Up
⢠Customer Relationship Management (CRM) Systems
⢠Sales Metrics and Performance Tracking
⢠Customer Retention and Upselling Strategies
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