Executive Development Programme in Mastering Service Innovation
-- ViewingNowThe Executive Development Programme in Mastering Service Innovation is a certificate course that equips learners with essential skills to drive service innovation in the modern business world. This programme emphasizes the importance of service innovation in today's economy, where services account for a significant portion of the global GDP.
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โข Unit 1: Introduction to Service Innovation
โข Unit 2: Service Design Thinking
โข Unit 3: Customer Experience Management
โข Unit 4: Service Blueprinting
โข Unit 5: Innovation Metrics and KPIs
โข Unit 6: Service Prototyping and Co-creation
โข Unit 7: Digital Transformation in Service Delivery
โข Unit 8: Change Management and Leadership for Service Innovation
โข Unit 9: Service Innovation Strategies and Roadmaps
โข Unit 10: Building a Culture of Service Innovation
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