Executive Development Programme in Mastering Service Innovation
-- ViewingNowThe Executive Development Programme in Mastering Service Innovation is a certificate course that equips learners with essential skills to drive service innovation in the modern business world. This programme emphasizes the importance of service innovation in today's economy, where services account for a significant portion of the global GDP.
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⢠Unit 1: Introduction to Service Innovation
⢠Unit 2: Service Design Thinking
⢠Unit 3: Customer Experience Management
⢠Unit 4: Service Blueprinting
⢠Unit 5: Innovation Metrics and KPIs
⢠Unit 6: Service Prototyping and Co-creation
⢠Unit 7: Digital Transformation in Service Delivery
⢠Unit 8: Change Management and Leadership for Service Innovation
⢠Unit 9: Service Innovation Strategies and Roadmaps
⢠Unit 10: Building a Culture of Service Innovation
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