Masterclass Certificate in Customer Service: High-Performance Teams
-- ViewingNowThe Masterclass Certificate in Customer Service: High-Performance Teams is a comprehensive course designed to empower professionals with the essential skills to lead and manage high-performing customer service teams. This course highlights the importance of customer service in today's business landscape and the critical role of team leaders in driving customer satisfaction, loyalty, and business growth.
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โข Unit 1: Foundations of High-Performance Customer Service Teams
โข Unit 2: Building Customer Service Strategy
โข Unit 3: Hiring and Training Customer Service Professionals
โข Unit 4: Effective Communication and Interpersonal Skills
โข Unit 5: Customer Service Metrics and Analytics
โข Unit 6: Handling Customer Complaints and Escalations
โข Unit 7: Empowering Employees to Make Decisions
โข Unit 8: Leveraging Technology in Customer Service
โข Unit 9: Creating a Positive Work Culture in Customer Service
โข Unit 10: Continuous Improvement and Innovation in Customer Service
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