Masterclass Certificate in Customer Service: High-Performance Teams

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The Masterclass Certificate in Customer Service: High-Performance Teams is a comprehensive course designed to empower professionals with the essential skills to lead and manage high-performing customer service teams. This course highlights the importance of customer service in today's business landscape and the critical role of team leaders in driving customer satisfaction, loyalty, and business growth.

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AboutThisCourse

In an era where customer experience is a key differentiator, there is a high demand for professionals who can build and lead high-performance customer service teams. This course equips learners with the necessary skills to recruit, train, motivate, and manage customer service teams that consistently exceed customer expectations and drive business success. By completing this course, learners will gain a deep understanding of the best practices in customer service leadership, team management, and performance optimization. They will also develop the necessary skills to drive customer-centric culture, improve team communication, and enhance customer experience. This course is an excellent opportunity for customer service professionals to advance their careers and make a significant impact in their organizations.

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CourseDetails

• Unit 1: Foundations of High-Performance Customer Service Teams
• Unit 2: Building Customer Service Strategy
• Unit 3: Hiring and Training Customer Service Professionals
• Unit 4: Effective Communication and Interpersonal Skills
• Unit 5: Customer Service Metrics and Analytics
• Unit 6: Handling Customer Complaints and Escalations
• Unit 7: Empowering Employees to Make Decisions
• Unit 8: Leveraging Technology in Customer Service
• Unit 9: Creating a Positive Work Culture in Customer Service
• Unit 10: Continuous Improvement and Innovation in Customer Service

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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MASTERCLASS CERTIFICATE IN CUSTOMER SERVICE: HIGH-PERFORMANCE TEAMS
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London School of International Business (LSIB)
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05 May 2025
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