Executive Development Programme in Customer Service Leadership and Strategy
-- ViewingNowThe Executive Development Programme in Customer Service Leadership and Strategy is a certificate course designed to empower professionals with the necessary skills to lead and manage effective customer service teams. This programme is crucial in today's business landscape, where customer experience has become a key differentiator for organizations.
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⢠Executive Customer Service Leadership Development
⢠Understanding Customer Service Strategy
⢠Developing a Customer-Centric Culture
⢠Leadership Skills for Customer Service Managers
⢠Change Management in Customer Service
⢠Utilizing Metrics in Customer Service
⢠Employee Engagement and Empowerment in Customer Service
⢠Strategies for Customer Service Recovery
⢠Leveraging Technology in Customer Service
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