Executive Development Programme in Customer Service Leadership and Strategy

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The Executive Development Programme in Customer Service Leadership and Strategy is a certificate course designed to empower professionals with the necessary skills to lead and manage effective customer service teams. This programme is crucial in today's business landscape, where customer experience has become a key differentiator for organizations.

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It addresses the growing industry demand for leaders who can drive customer-centric strategies, foster a culture of service excellence, and leverage data-driven insights to make informed decisions. By enrolling in this course, learners will gain a comprehensive understanding of customer service leadership principles, strategic planning, and performance management. They will develop essential skills in communication, problem-solving, and emotional intelligence, enabling them to build high-performing teams and drive customer satisfaction. This programme is an excellent opportunity for professionals seeking career advancement in customer service leadership, management, or strategy roles.

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โ€ข Executive Customer Service Leadership Development
โ€ข Understanding Customer Service Strategy
โ€ข Developing a Customer-Centric Culture
โ€ข Leadership Skills for Customer Service Managers
โ€ข Change Management in Customer Service
โ€ข Utilizing Metrics in Customer Service
โ€ข Employee Engagement and Empowerment in Customer Service
โ€ข Strategies for Customer Service Recovery
โ€ข Leveraging Technology in Customer Service

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็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
EXECUTIVE DEVELOPMENT PROGRAMME IN CUSTOMER SERVICE LEADERSHIP AND STRATEGY
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London School of International Business (LSIB)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
ๅŒบๅ—้“พID๏ผš s-1-a-2-m-3-p-4-l-5-e
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