Professional Certificate in Customer Service: Building Connections
-- ViewingNowThe Professional Certificate in Customer Service: Building Connections is a comprehensive course designed to empower individuals with the necessary skills to excel in customer service roles. This certificate program highlights the importance of creating meaningful connections with customers, emphasizing active listening, problem-solving, and communication techniques.
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⢠Understanding Customer Service Fundamentals
⢠Building Rapport and Active Listening Skills
⢠Effective Communication for Customer Service Professionals
⢠Handling Customer Complaints and Difficult Situations
⢠Empathy and Emotional Intelligence in Customer Service
⢠Upselling and Cross-Selling Techniques for Customer Satisfaction
⢠Measuring Customer Service Performance and KPIs
⢠Leveraging Technology and CRM Systems for Customer Service
⢠Developing a Customer-Centric Mindset and Approach
⢠Strategies for Building Long-Term Customer Relationships
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