Professional Certificate in Customer Service: Building Connections

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The Professional Certificate in Customer Service: Building Connections is a comprehensive course designed to empower individuals with the necessary skills to excel in customer service roles. This certificate program highlights the importance of creating meaningful connections with customers, emphasizing active listening, problem-solving, and communication techniques.

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AboutThisCourse

With the increasing demand for exceptional customer service in various industries, this course is essential for career advancement and staying competitive in the job market. The course equips learners with essential skills such as managing customer expectations, handling difficult conversations, and utilizing technology to enhance customer experiences. By completing this program, learners demonstrate a commitment to professional development and improved job performance, making them more attractive to potential employers. Overall, this Professional Certificate in Customer Service: Building Connections course is an excellent investment in one's career and a valuable asset for any organization prioritizing customer satisfaction.

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CourseDetails


• Understanding Customer Service Fundamentals
• Building Rapport and Active Listening Skills
• Effective Communication for Customer Service Professionals
• Handling Customer Complaints and Difficult Situations
• Empathy and Emotional Intelligence in Customer Service
• Upselling and Cross-Selling Techniques for Customer Satisfaction
• Measuring Customer Service Performance and KPIs
• Leveraging Technology and CRM Systems for Customer Service
• Developing a Customer-Centric Mindset and Approach
• Strategies for Building Long-Term Customer Relationships

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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PROFESSIONAL CERTIFICATE IN CUSTOMER SERVICE: BUILDING CONNECTIONS
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London School of International Business (LSIB)
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05 May 2025
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