Global Certificate in CRM for Global E-commerce

Name: Global Certificate in CRM for Global E-commerce
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The Global Certificate in CRM for Global E-commerce is a comprehensive course designed to meet the growing industry demand for Customer Relationship Management (CRM) experts in the global e-commerce market. This course emphasizes the importance of CRM in enhancing customer experience, increasing revenue, and improving business performance.

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AboutThisCourse

It equips learners with essential skills in CRM strategy, data analysis, customer segmentation, and campaign management. With the rapid growth of e-commerce worldwide, there is an increasing need for professionals who can effectively manage customer relationships in a global context. This course prepares learners for careers in CRM management, e-commerce strategy, digital marketing, and data analysis. By the end of the course, learners will have a deep understanding of CRM best practices, the latest CRM technologies, and how to apply these skills to real-world e-commerce scenarios. This certification will give learners a competitive edge in the job market and open up exciting career opportunities in the global e-commerce industry.

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CourseDetails

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• Global CRM Strategies — Understanding the key principles and best practices for implementing CRM strategies in a global e-commerce context. •
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• Customer Segmentation — Identifying and segmenting customers based on various criteria, such as geography, behavior, and demographics. •
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• Multi-Channel CRM — Managing customer relationships across multiple channels, including email, social media, and mobile. •
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• Data Analytics for CRM — Using data analytics to gain insights into customer behavior and preferences, and to inform CRM strategies. •
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• Cultural Considerations in Global CRM — Understanding the impact of cultural differences on CRM strategies and tactics. •
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• Global CRM Technology — Exploring the latest technologies and tools for managing CRM in a global e-commerce context. •
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• Legal and Ethical Considerations in Global CRM — Understanding the legal and ethical issues surrounding CRM in a global e-commerce context. •
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• CRM Metrics and KPIs — Measuring the success of CRM strategies and tactics using key performance indicators. •
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• Case Studies in Global CRM — Examining real-world examples of successful CRM strategies in global e-commerce. •

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN CRM FOR GLOBAL E-COMMERCE

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London School of International Business (LSIB)

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05 May 2025

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