Global Certificate in Sales: Customer Journey Mapping
-- ViewingNowThe Global Certificate in Sales: Customer Journey Mapping is a comprehensive course designed to provide learners with essential skills to understand and optimize the customer journey. This certification focuses on the importance of mapping the customer experience, analyzing customer interactions, and identifying areas for improvement to increase customer satisfaction and loyalty.
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โข Unit 1: Introduction to Customer Journey Mapping
โข Unit 2: Understanding the Sales Funnel & Customer Touchpoints
โข Unit 3: Stages of Customer Journey Mapping
โข Unit 4: Conducting Customer Journey Research
โข Unit 5: Creating Customer Personas & Buyer Profiles
โข Unit 6: Visualizing the Customer Journey
โข Unit 7: Identifying Pain Points & Opportunities
โข Unit 8: Improving Customer Experience (CX) with Insights
โข Unit 9: Measuring the Impact of Customer Journey Mapping
โข Unit 10: Best Practices in Customer Journey Mapping
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